Privacy Policy

1. Introduction
White Rock Garage Doors (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Policy explains what we collect, how we use it, and your rights. By visiting whiterockgaragedoors.com or using our services in Dallas, TX, you agree to the terms below.

2. Information We Collect
Personal Data You Provide:

Name, mailing and service address, email, phone number

Automatically Collected Data:

Usage data (IP address, browser type, pages visited, referral/exit pages, timestamps) via log files
Device and location data

Tracking Technologies:

Cookies and similar technologies (web beacons, pixels) to remember preferences, analyze site performance, and serve relevant content

3. How We Use Your Information
To provide, maintain, and improve our garage-door installation, repair, and maintenance services
To process payments and send invoices
To communicate appointment confirmations, service reminders, and follow-up surveys
To personalize your experience and present tailored offers
To detect and prevent fraud, abuse, or security incidents
To comply with legal obligations

4. Log Files & Analytics
We use standard server log files to track visitor behavior and diagnose site issues. We also employ Google Analytics for aggregate insights (IP anonymization enabled).

5. Cookies & Tracking
Essential Cookies: Required for site functionality

Performance & Analytics Cookies: Help us understand usage and improve our site

Advertising Cookies: Delivered by third-party partners (e.g., Google Ads/DART) for interest-based advertising; you can opt out via your browser settings or https://policies.google.com/technologies/ads

6. Third-Party Sharing
We may share data with:
Payment processors (for billing)
Hosting providers and IT vendors (for site operation)
Marketing partners (only with your consent)

We never sell your personal data.

7. Data Retention
We retain personal data as long as necessary to fulfill service obligations, comply with legal requirements, and resolve disputes—generally no longer than seven years after your last service date.

8. Security
We implement administrative, technical, and physical safeguards (SSL encryption, access controls, regular audits) to protect your data. However, no system is 100% secure; we cannot guarantee absolute security.

9. Children’s Privacy
We do not knowingly collect data from children under 13. If you believe your minor child has provided personal data, please contact us to have it removed.

10. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
Access, correct, or delete your personal data
Restrict or object to processing
Data portability
Opt out of targeted advertising

To exercise any right, email service@whiterockgaragedoors.com or write to:
11615 N Central Expy, Dallas, TX 75243.

11. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have additional rights to know, delete, and opt out of the sale of your personal information. To exercise these rights, submit a request to service@whiterockgaragedoors.com.

12. Changes to This Policy
We may update this Policy periodically. We’ll post the revised version here with a new “Effective Date.” Continued use after changes constitutes acceptance.

13. Contact Us
For questions or privacy requests:
Email: service@whiterockgaragedoors.com
Phone: (214) 296-9993
Mail: 11615 N Central Expy, Dallas, TX 75243