FAQs

• Why hire a garage door repair professional?

  Garage doors are heavy, rigid system that aren’t easily repairable for untrained DIY-ers. Without proper equipment and know-how, you might get injured or cause even bigger damage to your doors. Calling professional garage door repair ensures that all types of repairs and replacement are correctly executed the first time. White Rock Garage Doors can be your trusted garage door team with warranty-covered services here in Dallas, TX.

• Will the technician give me a call before my garage door repair schedule?

  Yes, our techs call you 30 minutes before their arrival. This is to ensure that you’re right at home when they perform a scheduled garage door maintenance or to assist if you have an emergency garage door repair Dallas, TX. We appreciate your business and we’ll make sure our customer service keeps you posted every step of the way!

• What are the best brands of garage doors?

  There are several high-quality brands in the industry, and here at White Rock Garage Doors we can provide you the most excellent options. For instance, we have Amarr Garage Doors, a long standing brand since 1951. We are happy to assist you with installing new garage doors, or replacing parts on your existing units.

• What are the different types of garage doors you're offering?

  Our partner Amarr offers Carriage, Traditional, and Specialty style doors. Feel free to visit the Amarr website so you why check their custom design page. You can combine various design available, or consult with us to get an idea of custom garage door options.

• What are the benefits of having a steel garage door vs. a wooden garage door?

  Steel garage doors are easier to install, more durable, and last longer than wooden ones. They also cost less. Steel doors can also be fashioned to look like wooden ones but require less maintenance in the long run. On the other hand, wooden garage door have the all-natural look, have insulating qualities, and can create a stunning effect on your exterior. Both steel and wooden garage doors have good points and bad points. Ultimately, you’ll choose the type the best fits your needs.

• When should I replace the garage door spring?

  While we recommend regular maintenance checks, garage door springs can last for years. Well-installed torsion springs can withstand up to 20,000 cycles – that’s around 5-7 years of regular use. High-quality extension springs can last up to 10,000 cycles. Call us to get further advice on your garage door spring replacements and other garage door repair Dallas, TX needs.

• What are the common signs that show I need garage door spring replacement?

  Several signs point to your unit requiring garage door spring repair. These include loud, squeaky noise coming from the garage door every time it opens and closes. This indicates that the spring have begun to rust, right on the part where they attach to the lift bar. Another sign is that there are wider gaps within the spring, or the turning direction of the torsion springs seems loose – this will affect the weight-pulling capacity of the spring system. An in some cases, the spring might break completely.

• How often do garage door springs need to be replaced?

  Ideally, you should have your garage door springs checked every 6 months. This allows you to detect problems before they become severe enough to cause an injury. However, depending on the use and environment of your garage, springs may need to be replaced more or less often. Take note of the above mentioned signs to determine if your need garage door right away.

• How much does a garage door installation cost?

  Pricing depends on the weight and size of the door, but we recommend having a garage door technician come to the property and provide you with a free estimate. Give us a call (214) 296-9993 to schedule an appointment with one of our leading technicians!

• How long does it usually take you guys to replace a standard-sized garage door? I'll just be taking hours off from work, so I need to know it before scheduling anything.

  It depends on whether or not the door you want is in stock at the warehouse. Garage door installation can be scheduled as soon as two days after the estimate. If the door is not in stock and needs to be ordered, allow up to 2-3 weeks shipping from the distributor. We guarantee that most garage door installation take about 4 hours to complete.

• What can I do if my garage door won't open?

  There are various reasons why a garage door opener will no work. The problem might be with the remote or wall unit itself, the receiver, the sensor, the motor, or any other issue. You can call us for emergency garage door repair Dallas, TX. Our expert technicians are trained to diagnose your unit and provide you with the best solution. Call us at (214) 296-9993 today.

• What is the most reliable garage door opener?

  We have every type of industry-trusted garage door opener for home and business. We work with top brands including Lift Master, Genie, Craftsman, Chamberlain, and many more. If you purchase a garage door opener through our company, we provide a warranty for it. And our garage door professionals can complete the garage door installation at you convenience.

• How much do you charge for a 20 point garage door inspection?

  We provide a free estimate to all our customers – this includes running a full diagnosis on your garage door to determine what type of garage door repair is needed (and which should be prioritized). For all repairs, we do not charge by the hour, instead, we charge a flat rate of $95 for time and labor. Any additional garage door parts replacements will be charge separately. Get in touch with us at (214) 296-9993 to learn more.

• What are your warranty terms?

  Our new garage door installations come with a two-year warranty on parts and a one warranty on labor.

• I want to replace our garage door, but the opener still works well. Can I just replace the doors and keep the same mechanism?

  Yes, we can replace the garage door and keep your garage door opener. As long as the technician determines that the opener still operates safely and correctly, then it’s an option. But if our garage door technician recommends a new opener to match the longevity of the new doors, he will be going over that with you on-site.

• What type of garage door maintenance should I do?

  The best way to keep your garage door in optimal condition is to clean it regularly. Keep the sensors, springs, hinges, screws and mounting brackets clean and free from signs of wear. Any dirt accumulated on garage door parts could lead to faulty sensors or friction between metal parts. If you notice something is wrong, be sure to address the issue as soon as possible and call our garage door repair Dallas, TX professionals.

• Can you raise the height of the garage door?

  This service typically depends on type of custom garage door work that needs to be made to your headroom or the frame itself. We recommend having one of our professionals assess the garage door and structure, and afterward, we can advise on-site what the best solution would be!

• How do I fix my garage door keypad?

  If you call our expert technician, you won’t have to guess what the issue is with your keypad or other garage door mechanism, for that matter. Let us make it easy for you by working on it ourselves. Call us for a free estimate.

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